Excelsior

dont know if this has anything to do with what happened, but I cannot log on to the game. I even tried to make a new account but that didnt work either...

I anyone else having this problem, if not what can I do to fix it??

can I use this on this shard and if so how do I set it up?
Thanks for anyhelp in advance, and yea, I am pretty much a noob at all this.