No GM communicate with us

[kunimura]

Hello,
I'm wife of Dioneo de Rustic, my character was Terezka. So I would like to know what actually happened wrong. We are only 2 computers but 5 members of our family. And no explanation or solution of this situation was told. We made all our account by allowed way. Now, my and children's account are inactive, but husband is jailed and nobody responds on his pages. We would like to know some explanation and know what can we do, if we would like to play together. I think you can see that we played together, it is impossible to play/move with 2 characters on 2 different account in the same time on only one computer. You must admit it. My husband wrote many pages, but no GM respond to him. I remind that we have never have offense.
Thank you very much.
Best Regards.
Terezka

[+Nyx]

Hello,
I'm wife of Dioneo de Rustic, my character was Terezka. So I would like to know what actually happened wrong. We are only 2 computers but 5 members of our family. And no explanation or solution of this situation was told. We made all our account by allowed way. Now, my and children's account are inactive, but husband is jailed and nobody responds on his pages. We would like to know some explanation and know what can we do, if we would like to play together. I think you can see that we played together, it is impossible to play/move with 2 characters on 2 different account in the same time on only one computer. You must admit it. My husband wrote many pages, but no GM respond to him. I remind that we have never have offense.
Thank you very much.
Best Regards.
Terezka

I have personally replied to at least 2 of Dioneo's pages, and as I explained to him in those responses - we have very advanced ways to determine when accounts are being shared inappropriately or simply played by different family members in a household. +C does not make account sharing punishment determinations on a whim, or without evidence. He takes several hours to thoroughly investigate each matter in depth, and only when he finds actual abuse of an account does he proceed further. In the case of the 5 accounts in your household, it was determined that while they are likely sometimes played by separate people, they had also been being utilized inappropriately, particularly to farm quests and other desirable items. There were also significant discrepancies in the explanations given by yourself and Dioneo on separate occasions.

Please be patient for now, +C will be in contact with Dioneo when he has had a chance to determine the final sentence for this matter.

[kunimura]

You are right, that our children play on their accounts, mostly when some quest is available, because they haven't much time to play ultima. In the most situations, me and my husbad are playing.
PS: We are from country, where English is not mother language, and I am affraid of bad understanding of this post.

[+Nyx]

Perhaps, yes, but as I said before - +C determined that the children's accounts had been being used by yourself or Dioneo or both, on multiple occasions. Thus, he is in the process of deciding what the result will be. He will contact one of you when he is ready.

[kunimura]

OK, thank you.

[Dioneo]

Hello I want to say something to +Colibri:
Hello, sorry for the delayed respond, but i say something about your allegation. Theroretically is not impossible to have 3 kids, but we have. And what it concerns about their accounts they really used their accounts rarely, and only for quests. I didn’t found in rules/codex that they can’t play only quests. It is their decision how much time they spend in game. And we have to put the items from quests and/or from other events into one box in one house, because Hamilton and Hanson didn’t have their houses, because nowhere is place to build one. And it doesn’t matter, because we are one family. Our two characters (Dioneo,Terezka) were established first, next, daughter (Salza) joined us and in a long time our 2 sons (Hamilton, Hanson) joined. When we did a quest, it is logical that the rest of our family have to only log in for the quest and log out, when they did the quest, We have to rotate somehow. If it would be something weird in this case, I didn’t know what, because I wrote they do only quest that they can do. It is not exclusively the truth that they do only quests, Salza has her own house which is established in time when it was some place to build one. And a little time before their account block, she decided to spent more time in game. She told us that she trained magery some days before the block. And she copied the add from my wife, because she can’t speak english very well, and she likes the pony collection from the spring quest. In addition, the add was placed od world chat from other account and shouldn’t be taken like a spam. And we are living in the country where more computers aren’t economically useful, and therefore we have to rotate on two computers in 5 people. And i don’t understand, how only one people do the same like the other people on only one computer and simultaneously they communicate together. For this reason I refuse your allegation that I did some offense against rules. My character (Dioneo) don’t play untill the situation will be re-examined. Sometimes I will log on to check your decision.

[+Colibri]

Well, it's impossible for me to know how your computer looks like and who is actually sitting in front of it, so i have to rely on other data to draw a conclusion. I'm not saying you don't have 3 kids, but the conclusion is that you have logged on to each of the accounts to do the quest, and then collect the rewards.

Factor A: Salza & terezka posted the identical messages on the public chat.
11.4. 17:50 Salza de Werdi: hello! I change my violet or red pony from spring quest for your yellow one. PM me
11.4. 18:05 Terezka: hello! I change my violet or red pony from spring quest for your yellow one. PM me
- If this is the same person typing and pressing enter, it's illegal because it is one person using another person's account.
- Well, perhaps Terezka wanted to help Salza get someone to trade with, and she repeated the message. Btw, although not that big of a deal, that is also against the spam rules. If more people advertise the same thing, there still need to be 60 minutes in between the messages.

Factor B: Although the three other accounts are over a year old, they're very poorly played. Hamilton & Hanson basically don't have anything "real" in their backpacks & banks - just some xmas/easter gifts... Salza is a bit more established, but still has basically the same stuff in her posession, just a bit more and more diverse.
Don't get me wrong: yes there are people who only have 30 minutes per week to play, and during that time they play whatever they enjoy most ... whether it be escorting a few nobles, breed llamas, or play the current seasonal quest. But it is very suspicious that in the whole 1 year of these accounts (hamilton&hanson, but salza isn't that much different), basically all they did was: login to collect holiday rewards, then log off. login to do the spring quest, deliver the rewards to your house, then log off. (Well, a little bit of skill training as well). Also, they dropped the rewards into a container that had just spring rewards - i didn't notice some designated container or area in the house that would belong to that player (so they can store their things inside).

Factor C: you mentioned that you have 2 computers, and as i was reviewing account activity, i saw that indeed two accounts are sometimes played simultaneously (mostly you and Terezka). But there are times where, as one account stops, the other starts. Below is an image of account activity, the green parts are when an account is played (moving, clicking, drag-drop, killing, etc), and the gray parts are when it's not. These are from 2 days in april 4th & 5th, but such patterns continue in the following days. Not visible in the image, but all of the green parts are activity within the quest area, activity related to the quest.
Also, april 5th is a tuesday, and considering your local time, the kids should have been at school that time. I even went so far to check school vacation days, if perhaps you had the school vacation week during that time (there wasn't).


So, each individual above factor might not be "proof", but as you try to put it all together it's logical to assume you had 3 extra accounts to do the quests with. Again, I still believe you have 3 children. But it doesnt seem like they're very much into actually playing the game (that is, for their own enjoyment, not just to bring quest rewards to you). Therefor, the 3 extra accounts are permanently banned.

dioneo activity chart.png (12.6 KiB) Viewed 6876 times

[djpaulus]

Also, april 5th is a tuesday, and considering your local time, the kids should have been at school that time. I even went so far to check school vacation days, if perhaps you had the school vacation week during that time (there wasn't).

I really love your investigation work.. top marks to you.
From reading your explanation .. one can definitely see how you came to a logical conclusion.

[Vladislav]

wow, Busted. big time.

[kunimura]

It isn't definitely true that Salza played poorly, she played poorly in last year, but sometime after her registration to game, she build houses and she grew some plants and bred bees (you can see, the seed box in her house, some dead hives, or some chests with quest/event items). All our children have a little time for playing this game because they are all University students now and this is why they are playing at morning/evening. We wanted to buy another computer but we cant have funds for it. The sons are older and playing on other shard but daughter loves ultima on Excelsior shard and don't want play it on other shard. I admit all their faults and therefore i beg you to give back our daughter (Salza de Werdi). I agree with doubled punishment on my character but please so much let our daughter play on her character.

[+Nyx]

It isn't definitely true that Salza played poorly, she played poorly in last year, but sometime after her registration to game, she build houses and she grew some plants and bred bees (you can see, the seed box in her house, some dead hives, or some chests with quest/event items). All our children have a little time for playing this game because they are all University students now and this is why they are playing at morning/evening. We wanted to buy another computer but we cant have funds for it. The sons are older and playing on other shard but daughter loves ultima on Excelsior shard and don't want play it on other shard. I admit all their faults and therefore i beg you to give back our daughter (Salza de Werdi). I agree with doubled punishment on my character but please so much let our daughter play on her character.

Still, I can't fathom why, if it was truly an innocent matter of children and parents in the household, the circumstances that caused the investigation in the first place were these:

11.4. 17:50 Salza de Werdi: hello! I change my violet or red pony from spring quest for your yellow one. PM me

20160411_18:03:26 Logout Salza de Werdi

20160411_18:03:47 Login Terezka

11.4. 18:05 Terezka: hello! I change my violet or red pony from spring quest for your yellow one. PM me

20160411_18:44:23 [18:44] Terezka: the other char is my boyfriends char i told him what to type
20160411_18:44:31 [18:44] Terezka: he cannot speak english
20160411_18:45:21 [18:45] Terezka: lol we are living with he is sitting near me
20160411_18:46:03 [18:46] Terezka: no he copied my typing
20160411_18:46:48 [18:46] Terezka: i told him the same i was typing in this ... yes we having two cpmps
20160411_18:47:05 [18:47] Terezka: i told him the same i was writting here

as you see, one account advertised, then logged out, then another account logged in and advertised the exact same ad, down to the wording, punctuation, everything. an exact copy/paste. Then, when confronted about it, Terezka goes into detail about how the other account is her boyfriend. She doesn't say "that's my son/daughter". And claims that there are two computers, but if that's the case - why did one log out and 20 seconds later the other logs in, to paste the same ad? The whole thing is just too suspect to be trusted.

[kunimura]

Yes, it is true that i wrote it onto paper what children should write as add but in the moment our daughter was logged on she is AFK (because of snack) and asked my husband (we aren't married and sometimes I call him my boyfriend) to type this add on world chat. Yes I admit it is suspicious but our 2 computers are in a big pressure (Children want play, do their homeworks, assays, and in addition I have to some administration work). Yes i don't refuse I maybe spam the world chat but I didn't know that he wrote the same add on world chat (I saved this add at my Ultima options, and I only click a hotkey and it appears on screen).

[+Nyx]

Salza has her own house which is established in time when it was some place to build one. And a little time before their account block, she decided to spent more time in game. She told us that she trained magery some days before the block. And she copied the add from my wife, because she can’t speak english very well, and she likes the pony collection from the spring quest.

Yes, it is true that i wrote it onto paper what children should write as add but in the moment our daughter was logged on she is AFK (because of snack) and asked my husband (we aren't married and sometimes I call him my boyfriend) to type this add on world chat.

Okay, within this thread, the two of you have contradicted one another. Dioneo said that Salza was the one who was on her account and sent the ad. You say that Salza was afk and that Dioneo is the one who was on her account and sent the ad. The story keeps changing, and in the end we can't take what is said on faith. +C did the investigation of the activity logs and he made a determination, that determination stands. I'm sure this has been stressful for all of you, but none of the staff - +C especially since he's the one who has to do these investigations - want these situations to arise. We don't spend our days hoping to catch someone multi-accounting. But when something suspicious comes to our attention, we have to investigate it. +C does a very thorough, detailed, and careful investigation, and then makes a determination based on the facts shown in the logs. That is the only fair way for us to handle such matters, and I hope you can understand that.

[kunimura]

I don't say that Dioneo wrote this add from his account, i said salza asked him to wrote this add from her account (not his account). They two aren't speak english very well and they can't wrote it correct. Dioneo meaned copy - overwrite the something that I wrote on pice of paper

[+Requiem]

I don't say that Dioneo wrote this add from his account, i said salza asked him to wrote this add from her account (not his account). They two aren't speak english very well and they can't wrote it correct. Dioneo meaned copy - overwrite the something that I wrote on pice of paper

Nobody should be on Salza's account except for Salza. This includes typing world chat ads. Dioneo should not be typing anything except on his own account.