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Shard down?

Posted: Thu Jun 30, 2016 1:06 pm
by Honus
Did the shard go down? I lost connection and cannot be back in. It says could not connect. Yes i checked my email/password.

on the portal.uoex.net on the chat tab is says 'chat disabled'. Dont know if there is any relation there.

Re: Shard down?

Posted: Thu Jun 30, 2016 2:45 pm
by +Colibri
Yes it crashed a bit before you asked in public chat (over portal i assume). But it was online ever since, so you should be able to connect. Perhaps something got stuck, i recommend that you close & restart the client completely (i noticed sometimes after a restart, i have to close the client before i can re-connect). You can also try to restart the computer, but if it doesn't work even then, I'm out of ideas (in that case, email me at [email protected]) and we'll troubleshoot this.

Re: Shard down?

Posted: Thu Jun 30, 2016 4:47 pm
by Honus
I restarted my PC and noticed that Norton Internet Security's Firewall setting had blocked the client when I relaunched it. This occurred after the patch - probably because the new client.exe file has not been used enough or submitted for validation. I just allowed it in the Firewall config settings and can connect fine now. Thanks for responding though!