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game crashing

Posted: Sun Jun 25, 2017 10:41 pm
by Sir Odin
After trying to sign in to the new patch 12. I received this message after getting login on the game and on open the option tab on paperdoll, trying to turn off music on game. This box would pop up with the following message. If anyone has any idea how i can fix this problem please let me know thanks.


fatal:
could not create directory:c:\users\Boyce\Ultima Online-Excelsior Shard\Ultima Online-Excelsior Shard\Ultima Online\Desktop/Sir Odin/Excelsior/Tobe
with a Ok box to click
after clicking game crashes :(

Re: game crashing

Posted: Sun Jun 25, 2017 11:44 pm
by Kara
[strike]it sounds like you installed it into a restricted folder or a folder where you have limited permissions.[/strike]

On second thought it might just be the update removed the "run as administrator" check.

Re: game crashing

Posted: Mon Jun 26, 2017 12:21 am
by Sir Odin
No i tried running as Admin and game still crashed :( Anytime i try to use paperdoll options screen i crash :(

Re: game crashing

Posted: Mon Jun 26, 2017 7:01 am
by +Colibri
Running as administrator usually fixes it. How about, if you move the directory from c:/users/boyce to your desktop? I think the desktop isnt considered a system folder, maybe it will work there.

Re: game crashing

Posted: Mon Jun 26, 2017 4:04 pm
by Kara
+Colibri wrote:Running as administrator usually fixes it. How about, if you move the directory from c:/users/boyce to your desktop? I think the desktop isnt considered a system folder, maybe it will work there.
From the path it seems it's already on the desktop. I think you may mean to move it away from the desktop?

By the way, if you run the client with Razor or Steam, are all of them admin flagged?

Re: game crashing

Posted: Mon Aug 07, 2017 12:38 am
by fayew
It can be caused because of over heating. Reset the game and try.

Re: game crashing

Posted: Mon Aug 07, 2017 1:04 pm
by TeslaElectra
Sir Odin,
Are you able to run Teamviewer with me? I might be able to help. PM me in game - Tesla Electra