Sent in multiple help requests in game on Monday and Tuesday - ignored. 100% of the time, no matter what time I sent in request, was told in game "No one available to help." Asked to be contacted when someone got on via email and that was ignored also.
Sent in an email to ca@uoex.net on Wednesday morning - ignored.
I want to get some of my stuff back. Since I was not given a courtesy, due to a router malfunction, I'm bucking up and using EDs as the website states:
It would have been nice, as a friendly courtesy, to receive a response as requested, stating at the very least, "Been busy, will get to it at X time/date." I understand you have real lives outside of the game, as do we all. But cannot understand three days with no response.Rescuing items and pets from a backup
We keep hourly backups for the past 3 months, and daily backups for the past year. This takes at least an hour of Coordinating administrator's time, plus the concentration and coordination to find your items and check for various irregularities, hence the price. This is only possible if you know the exact precise time of when you last saw the item. It's not possible if it was "sometime last evening".
- Initial price, to find the items: 100 excelsior dollars
- Each item or pet: 10 excelsior dollars (11th and further items are free)
