Help with Chat Portal

[Controlled Chaos]

First off, I can log into the game just fine. No issue with account name or password there. I can log into the portal just fine. The portal tells me chat is disabled until I select my primary character in the settings. When I select my character's name and click Save Settings, the portal logs me out and returns me to the login page. When I log back in, I find my settings weren't saved and chat is still disabled.

I was using Opera, so I downloaded and installed Mozilla with the exact same results. I haven't tried Chrome yet... I'm running Win7 (64 bit) Home Premium SP1, Core 2 Duo 2.66Ghz, 4GB Ram. If anyone needs any other pertinent details, let me know. This is really frustrating.

Edit: Tried with Chrome. Same exact results.

[Controlled Chaos]

Judging from the lack of replies I'll just have to go without. I guess someone can close this thread...

[Alex]

did you select "log me in automatically every time" ?

[Controlled Chaos]

I see that as an option for the Forum but not for the chat Portal...

If necessary, I can post screenshots of what I'm dealing with but I'm seriously on the verge of just giving up on the Portal. I mean, being able to look at past PM's isn't that important, right?

After digging on the Forum, I also found
this post: http://www.uoex.net/forum/viewtopic.php ... lit=portal
this post: http://www.uoex.net/forum/viewtopic.php ... tal#p51232
this post: http://www.uoex.net/forum/viewtopic.php ... tal#p43069 (Not sure if this is the same problem or just similar)
this post: http://www.uoex.net/forum/viewtopic.php ... tal#p34714
this post: http://www.uoex.net/forum/viewtopic.php ... tal#p33605
this post: http://www.uoex.net/forum/viewtopic.php ... tal#p31189
and finally this post: http://www.uoex.net/forum/viewtopic.php ... tal#p28096 in which Gerhsaw finally nailed my problem exactly.

This was resolved for me by +Colibri, and I'll repost the issue that I ran into in case anyone runs into the same unique problem. In short, back when I was last looking for a free shard several, several months ago I made an account here, looked around for a moment, then decided no, not for me. I left, my in-game account got deleted but not my board account and I remade things, with the in-game account the same as the forum account.

This did, as one might think, cause issues with the server and whatnot and blah-blah technical stuff that our lovely Administration had to fix, and many kudo's to them for doing so. In short: if you had an old account and you're recreating, be careful!!

Looks like I'll be putting in a page for +Colibri and hopefully he can resolve my issue on the back end.

(I'm making this edit so if anyone else has this problem, the "solution" of sending +Colibri an email (ca@uoex.net) or paging in-game will be more visible. I'd also like to suggest the website for the Portal login page be edited to inform returning players of possible problems using the portal to avoid the frustration I had thinking I was doing something wrong.)

[+Colibri]

That's quite a research you've made! Yes, there's a bug, i have to go in and manually edit something in the database. I fixed it for you.

[Mystic]

Hi +Colibri

Could you fix Mystral's as well please? (second post link in Controlled Chaos' research post above). Thanks!

[Controlled Chaos]

Mystic, I'd suggest you put in a General Help request using the in-game menu. That's probably the fastest way for +C to see you need help. Barring that, an email to the address provided above should also get his attention. Not that I blame him (probably VERY busy), but I doubt he browses the forum often.